Total Quality Management [BB601] BBA - VI Sem. Syllabus for DAVV Indore Affiliated Institutions

BB601                   Total Quality Management

Course Objective: The objective of this course is to develop an insight and understanding of Total  uality

Management

Examination Scheme: Students shall be evaluated on two components, internal and end semester  examination. The Semester Exam shall be worth 80 marks, it will have two sections A and B. Section A worth 60 marks will comprise of seven theory questions, out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain a case.

Unit-I       Introduction – Evolution of quality, Definition, Concept and Features of TQM, Eight building blocks of TQM.

Unit-II      TQM thinkers and Thought – Juran Trilogy, PDSA cycle, 5S, Kaizen, Crosby’s theory on Quality Management, Quality Performance Excellence Award- Deming Application Award, European Quality Award, Malcolm  Baldrige National Quality Award.

Unit-III  TQM tools- Benchmarking: Definition, concepts, benefits, elements, reasons for benchmarking, process of benchmarking, FMEA, Quality Function Deployment (QFD) – House of Quality, QFD Process, Benefits, Taguchi Quality Loss Function, Total Productive Maintenance (TPM) – Concept and need.

Unit-IV  Six Sigma- Features of six sigma, Goals of six sigma, DMAIC, Six Sigma implementation.

Unit-V      Statistical Process Control- Central Tendency, The seven tools of quality, Normal curve, Control charts, Process Capability.

Unit- VI  Quality Systems- ISO 9000, ISO 9000:2000, ISO 14000, other quality systems.

BOOKS:

1.   Basterfield, Total Quality Management, Pearson Education, New Delhi. 

2.   Logothitis, Total Quality Management, Prentice Hall of India, New Delhi

3.   Janakiraman & Gopal Total Quality Management : Text and cases, Prentice Hall of India, New

Delhi 

Performance Management [BB605H] BBA - VI Sem. Syllabus for DAVV Indore Affiliated Institutions

BB605H                                     Performance Management

Unit-I Performance Appraisal – Conceptual framework, Definition of performance appraisal, Objectives of performance appraisal, Process of performance appraisal, Importance of performance appraisal.

Unit-II Performance Management System – Concept of performance management, Definition of Performance management, Purposes of performance management, Elements of performance management, Performance Appraisal v/s Performance Management, Designing a Performance Management System.

Unit-III Behavioural Performance Management- Definition of Learning, Learning Theories, Principles of Learning, Role of Organizational Reward Systems, Behavioural Performance Management and OB Modification.

Unit-IV Potential Appraisal and HRD- Conceptual framework, Meaning and Definition of Potential Appraisal, Objectives of Potential Appraisal, Potential Appraisal and Performance Appraisal, Concept of HRD, Objectives and challenges of HRD, HRD Mechanisms and HRD outcomes.

Unit-V Competency Analysis and Competency Mapping- Meaning and definition of Competency, Concept of competency Analysis, Approaches to Competency analysis, Competency Mapping, Need Development and assessment of Competency Models, Competency and Performance, Tools to identify the competencies of the Employees.

Unit- VI Performance counselling- Introduction to Performance counselling, Concept of Performance Counselling, Principles of Performance Counselling, Performance Counselling skill.

BOOKS

1.   T.V. Rao,  Performance Management and Appraisal Systems, Sage Publications, New Delhi 

2.     Rober Bacal, Performance Management, Tata McGraw Hill, New Delhi

Course Objective: The objective of this course is to develop an insight and understanding of  performance Management

Examination Scheme: Students shall be evaluated on two components, internal and end semester examination. The Semester Exam shall be worth 80 marks, it will have two sections A and B. Section A worth 60 marks will comprise of seven theory questions, out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain a case

Merchant Banking and Financial Services [BB605F] BBA - VI Sem. Syllabus for DAVV Indore Affiliated Institutions

BB605F                                      Merchant Banking and Financial Services

Unit-I Merchant Banking: Nature and scope of Merchant Banking - Regulation of Merchant Banking Activity - overview of current Indian Merchant Banking scene - structure of Merchant Banking industry - primary Markets in India and Abroad - - professional Ethics and code of conduct - current Development.

Unit-II Financial Services: Meaning and Definition, Role of Financial Services in a financial system. Leasing: Meaning and features. Introduction to equipment leasing: Types of Leases, Evolution of Indian Leasing Industry. Legal Aspects of Leasing: present Legislative Framework. Hire purchase: concept and characteristics of Hire purchase. Difference between hire purchase and leasing.

Unit-III Factoring: concept, nature and scope of Factoring - Forms of Factoring - Factoring vis-à-vis Bills Discounting - Factoring vis-à-vis credit Insurance Factoring vis-à-vis Forfeiting- Evaluation of a Factor - Evaluation of Factoring - Factoring in India current Developments. 

Unit-IV Securitization / Mortgages: Meaning, nature and scope of securitization, securitization as a Funding Mechanism, securitization of Residential Real Estate - whole Loans - Mortgages - Graduated-payment.

Unit-V Depository: Meaning, Evolution, Merits and Demerits of Depository. Process of Dematerialization and Dematerialization. Brief description of NSDL and CDSL.

Unit-VI Security Brokerage: Meaning of Brokerage, types of brokers. Difference between broker and jobber. SEBI Regulations relating to brokerage business in India.

BOOKS:
1. S. Gurusamy, Merchant Banking and Financial Services, TataMcgraw Hill, New Delhi
2. Madhu Vij, Swati Dhawan, Merchant Banking and Financial Services, TataMcgraw Hill, New Delhi

Course Objective: The objective of this course is to develop an insight and understanding of Merchant

Banking and Financial Services

Examination Scheme: Students shall be evaluated on two components, internal and end semester examination. The Semester Exam shall be worth 80 marks, it will have two sections A and B. Section A worth 60 marks will comprise of seven theory questions, out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain a case. 

International Finance [BB606F ] BBA - VI Sem. Syllabus for DAVV Indore Affiliated Institutions

BB606F                                      International Finance

Unit-I Introduction: International Trade, Its Importance, Theories of International Trade- Theory Comparative Costs, Classical Theory, Absolute Advantage, Hecksher-Ohlin Theory, Free Trade V/S Protection- Barriers To Foreign Trade, Tariff And Non-Tariff Barriers.

Unit-II Balance of Payment : Meaning Of BOP, Components Of BOP, Importance Of BOP, Meaning Of Deficit And Surplus, Equilibrium, Disequilibrium And Adjustments, Methods Of Correcting Disequilibrium, Accounting Principles In BOP.

Unit-III Foreign Exchange Markets: Defining Foreign Exchange Market, Its Structure, Settlement System, Exchange Rate, Participants, Understanding SPOT And Forward Rates, Foreign Exchange Quotations,  Premium And Discount In Forward Market, Cross Rates, Inverse Rates And Arbitrage

Unit-IV Exchange Rate Determination: Determination Under Gold Standard And Paper Standard, Factors Affecting Exchange Rates, Purchasing Power Parity Theory, Demand And Supply Theory, Equilibrium Rate Of Exchange, Fluctuating V/S Fixed Exchange Rates, Exchange Control, Objectives Of Exchange Control.

Unit-V Instruments: ADR, GDR, Euro Currencies, International Commercial Papers.

Unit-VI International Financial Institutions: Introduction To IMF, Its Importance, Functions and

Significance.

 Books: 

1. V.A.Avadhani, “International Finance”, Edition, Himalaya Publication., Mumbai

2.P.G.Apte, “International Financial Market”, Tata Mc Graw Hill, New Delhi 

3.A.K.Seth, “International Financial Management”, Galgotia Publications, New Delhi

Course Objective: The objective of this course is to develop an insight and understanding of International Finance.

Examination Scheme: Students shall be evaluated on two components, internal and end semester  examination. The Semester Exam shall be worth 80 marks, it will have two sections A and B. Section A  worth 60 marks will comprise of seven theory questions, out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain a case. 

Leadership Skills and Team management [BB606H] BBA - VI Sem. Syllabus for DAVV Indore Affiliated Institutions

BB606H                              Leadership Skills and Team management

Unit-I Nature and importance of leadership: The meaning of leadership, leadership as a partnership, leadership vs. management, the impact of leadership on organisational performance, leadership roles, the satisfaction and frustration of being a leader, Traits, motives and characteristics of leaders: personality traits of effective leaders, leadership motives- cognitive factors of leadership.

Unit-II Effective Leadership behavior and attitudes: Task-related attitudes and behavior, relationship oriented attitudes and behaviors, super leadership:-leading others to lead themselves,360 degree feedback for fine-tuning leadership approaches.

Unit-III Leadership styles: The leadership continuum, classical leadership style, the boss-centered vs. employee-centered leadership continuum, the autocratic participative free rein continuum, the leadership grid style, the entrepreneurial leadership style, gender difference in leadership style, selecting the best leadership style.

Unit-IV Developing team work: Team leadership vs. solo leadership, advantage and disadvantage of group work and team work, the leaders role in the team based organization, leader behavior and attitude the foster teamwork leadership development , succession and future: development through self awareness and selfdiscipline, leadership development programmes.

Unit-V Process of Change : Introduction ,drivers of change in business, alternative strategies of change ,process of change, change models ,phases of panned change , resistance to change overcoming resistance to change Principles of change.

Unit-VI Change agents : Introduction, role of change agent ,competencies of change agents, cognitive competencies , functional ,inter-personal competencies, problem solving decision skills.

BOOKS: 

1.   Radha R. Sharma, Change Management, Tata Mcgraw Hill, New Delhi

2.   Stephen P. Robbins, Organization behaviour, Pearson Education, New Delhi 

Course Objective: The objective of this course is to develop an insight and understanding of  Leadership Skills and Team Management

Examination Scheme: Students shall be evaluated on two components, internal and end semester examination. The Semester Exam shall be worth 80 marks, it will have two sections A and B. Section A worth 60 marks will comprise of seven theory questions, out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain a case.