Business Process Transformation [FT 404H] MBA (HR)- IV Sem. Syllabus for DAVV Indore Affiliated Institutions

DEVI AHILYA VISHWAVIDYALAYA, INDORE

MBA (Full-Time) Human Resource Management 
 Fourh-4th-IV Semester Curriculum/ Syllabus

Business Process Transformation Syllabus

 

Human Resource Management  - Business Process Transformation [FT 404H] 

Course Contents

1.  Innovation and Creativity: Theories of innovation and creativity, Managing People Side  of  innovation,  Resistance  To  innovation,  the  Creative  Process,  Releasing creativity,  Creative  Techniques of  Problem  Solving,  the  Creative  Environment, Creative Organization, Creativity Training, Introduction To Learning Organizations, Architecture of Learning Organization. 

2.  Team Building: Redesigning Work, Developing Teams, Building Teams Structureand Skills, Managing Disruption and Conflict, Improving Work Process and Work Flow, Appraising Team Performance, Leading High Performance Teams. 

3.  Total  Quality Management:  History &  Philosophy of  TQM,  Total  Quality As  A System,  Step  By Step  TQM  Implementation  Process,  ISO  9000  &  ISO  14000 Process  Implementation  and  Obtaining  Certification,  Malcolm  Baldridge  Award Criteria, Demings Award, Rajiv Gandhi National Quality Award. 

4.  Basic HR issues in Total Quality Management: Leadership Vision and Continuous Process  of  Improvement,  Kaizen,  Performance  Appraisal  and  TQM,  People Capability Maturity Model (PCMM), Quality Based HR Practices.  

5.  Business Process Re-Engineering: Basic Concepts, Process Mapping, Work Flow Mapping, Effectively Applying BPR in the Organizations. 

6.  Management  of  Change:  Theories of  Change,  leading  Change,  Resistance  to Change, Change Proneness, Visioning, HRM  and Culture of Change. 

7.  Knowledge       Management:     Meaning,      Application,      Creating      Knowledge Organization, Role of Chief Knowledge officer in organization. 

         Text Book

• Grover Business process Transformation,2010,PHI Learning
• Poirier Business process management Applied   1^st  2008 Cengage Learning
• Evans,Total Quality management 1^st   2009 Cengage Learning
• Tapan Panda Knowledge Management Excel Books
• Kavita Singh Organisation Change and Development Excel Books
• Pradip N.Khandwala,Fourth Eye: Excellence Through Creativity, Wheeler Pub .  

Course Objectives

The objective of the course is to study business transformation through managing people with special emphasis on innovation, Creativity, team building, TQM and BPR 

Examination Scheme:

Students shall be evaluated on two components , internal and end semester examination. Internal component shall be of 20 marks based on continuous evaluation .The Semester Examination will be worth 80 marks, it will have two Section, A and B. Section A, worth 60 marks will comprise of seven theory questions out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain Cases.