Communication Skills [BCA -306] Syllabus BCA 3rd-III Sem Syllabus for DAVV Indore Affiliated Institutions

 DEVI AHILYA VISHWAVIDYALAYA (DAVV), INDORE

Bachelor Of Computer Applications (BCA) (Full-Time) 
Third-3rd-III Semester Curriculum/ Syllabus 2011-12 Academic Year Onwards

Communication Skills Syllabus 

Communication Skills [BCA -306] Syllabus /Course contents

Max. Marks :25 Min. Marks : 09

UNIT I

Fundamentals of Communication (OHP & PPP): Definitions, importance, forms of communication, process of communication, channels, barriers and strategies to overcome barriers of communication.

Listening (PPP): Def, Importance, Benefits, barriers, approaches, be a better listener, exercises and cases.

UNIT II

Advance Communication: Why communication? Art of communication, V3 communication, Key elements of IP communication, Quizzes, exercises and cases / incidents for practice.

UNIT III

Group Discussions:(PPP) Definitions, importance, process, points to be borne in mind while participating, Dos and Don’ts. Practice- if time permits or to be covered in PDP.

Interview (PPP) Types of Interviews, Points to be borne in mind as an interviewer or an Interviewee, commonly asked questions, Dos and Don’ts. Practice- if time permits or to be covered in PDP.

UNIT IV

Transactional Analysis: (PPP) Transactional analysis, Johari Window, FIRO-B (PPP) Written Communication: Cover letter, Report writing, documentation, business correspondence, preparation of manuals and project reports, Drafting emails.

UNIT V

Negotiation Skill: Basic principles, Building understanding, process of negotiation, essentials of negotiations. Contemporary Communication Styles, technology enabled communication

NOTE: Class Assignments: Making Resumes. Writing formal letters, Memos, drafting emails, notices, Create a questionnaire, and meet new people they never met and know about them.

Text Book :

1. Chturvedi, P.D. and Chaturvedi Mukesh (2004), “Business Communication”   Pearson Education, Singapore Pvt. Ltd.

Reference Books :

1. Business Communication by ICMR, Feb 2001.
2. Toropov Brandon (2000), “Last Minute Interview Tips”, Jaico Publishing House, Mumbai.
3. Heller Robert (1998), “Essential DK Managers: Communication Clearly”, Dorling Kindersley, London.

Objective:

To introduce the concept of communication skills

Examination:

The internal examination will carry 20%marks i.e.05 marks. The external examination will be of 80% marks i.e. 20 marks .The question paper will contain questions equally distributed in all units. The balance of the paper will be maintainedby including appropriate (numerical objective/ conceptual/Analytical/ Theoretical) combination of sub section in each question