BB601 Total Quality Management
Course
Objective: The objective of this course is to develop an insight and
understanding of Total uality
Management
Examination
Scheme: Students shall be evaluated on two components, internal and end
semester examination. The Semester
Exam shall be worth 80 marks, it will have two sections A and B. Section A
worth 60 marks will comprise of
seven theory questions, out of which a student will be required to attempt any
four questions. Section B
worth 20 marks will contain a case.
Unit-I Introduction –
Evolution of quality, Definition, Concept and Features of TQM, Eight building blocks of TQM.
Unit-II TQM thinkers and
Thought – Juran Trilogy, PDSA cycle, 5S, Kaizen, Crosby’s theory on Quality Management,
Quality Performance Excellence Award- Deming Application Award, European Quality Award,
Malcolm Baldrige National Quality Award.
Unit-III TQM tools- Benchmarking: Definition,
concepts, benefits, elements, reasons for benchmarking, process of
benchmarking, FMEA, Quality Function Deployment (QFD) – House of Quality, QFD Process,
Benefits, Taguchi Quality Loss Function, Total Productive Maintenance (TPM) –
Concept and need.
Unit-IV Six Sigma- Features of six sigma, Goals
of six sigma, DMAIC, Six Sigma implementation.
Unit-V Statistical Process
Control- Central Tendency, The seven tools of quality, Normal curve, Control charts,
Process Capability.
Unit- VI Quality Systems- ISO 9000,
ISO 9000:2000, ISO 14000, other quality systems.
BOOKS:
1. Basterfield, Total
Quality Management, Pearson Education, New Delhi.
2. Logothitis, Total
Quality Management, Prentice Hall of India, New Delhi
3. Janakiraman & Gopal
Total Quality Management : Text and cases, Prentice Hall of India, New
Delhi
i appreciate you for blogging!. “Education is a method whereby one acquires a higher grade of prejudices.” by Laurence J. Peter.. supplier management in mexico
ReplyDelete