Total Quality Management [BB601] BBA - VI Sem. Syllabus for DAVV Indore Affiliated Institutions

BB601                   Total Quality Management

Course Objective: The objective of this course is to develop an insight and understanding of Total  uality

Management

Examination Scheme: Students shall be evaluated on two components, internal and end semester  examination. The Semester Exam shall be worth 80 marks, it will have two sections A and B. Section A worth 60 marks will comprise of seven theory questions, out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain a case.

Unit-I       Introduction – Evolution of quality, Definition, Concept and Features of TQM, Eight building blocks of TQM.

Unit-II      TQM thinkers and Thought – Juran Trilogy, PDSA cycle, 5S, Kaizen, Crosby’s theory on Quality Management, Quality Performance Excellence Award- Deming Application Award, European Quality Award, Malcolm  Baldrige National Quality Award.

Unit-III  TQM tools- Benchmarking: Definition, concepts, benefits, elements, reasons for benchmarking, process of benchmarking, FMEA, Quality Function Deployment (QFD) – House of Quality, QFD Process, Benefits, Taguchi Quality Loss Function, Total Productive Maintenance (TPM) – Concept and need.

Unit-IV  Six Sigma- Features of six sigma, Goals of six sigma, DMAIC, Six Sigma implementation.

Unit-V      Statistical Process Control- Central Tendency, The seven tools of quality, Normal curve, Control charts, Process Capability.

Unit- VI  Quality Systems- ISO 9000, ISO 9000:2000, ISO 14000, other quality systems.

BOOKS:

1.   Basterfield, Total Quality Management, Pearson Education, New Delhi. 

2.   Logothitis, Total Quality Management, Prentice Hall of India, New Delhi

3.   Janakiraman & Gopal Total Quality Management : Text and cases, Prentice Hall of India, New

Delhi