Total Quality Management [FT 404P] MBA (PQC)- IV Sem. Syllabus for DAVV Indore Affiliated Institutions

DEVI AHILYA VISHWAVIDYALAYA, INDORE

MBA (Full-Time) Production and Operations Management
 Fourh-4th-IV Semester Curriculum/ Syllabus

Total Quality Management Syllabus

 

Production and Operations Management - Total Quality Management [FT 404P]

Course Contents 

1.  Concept of Total Quality and its evolution, Components of a Total Quality Loop.,

2.  Quality of Design; Taguchi’s Loss Function, 

3.  Quality of Purchasing; Supplier Qualification

4.  Critical-to-Quality Characteristics: Attributes and Variables, Theory of Acceptance Sampling,

5.  Statistcal process  control, Process Capability Studies, difference between inspection and quality control, application of quality control in industries. 

6.  Concepts & Application of 6 – Sigma Quality: Comparison between 3-sigma & 6- sigma quality, DMAIC approach to 6-sigma implementation application to service industry, link between 6- sigma & DOE. 

7.  ISO 9000 and ISO 14000 Series and SPC, Quality Circles 

Text Books

• Mitra A., Quality Control Applications, Pearson Education. 
• Basterfield, Total Quality Management, Pearson Education 
• Logothitis, Total Quality Management, PHI.
• Janakiraman & Gopal Total Quality Management : Text and cases, PHI 

Course Objective

The key objective of this course is to acquaint the students with the conceptualization of Total Quality (TQ) from design assurance to processes’ assurance to service assurance.Additional objective  

Examination Scheme:

Students shall be evaluated on two components , internal and end semester examination. Internal component shall be of 20 marks based on continuous evaluation .The Semester examination will be worth 80 marks, the question paper will comprise of eight questions out of which a student will be required to attempt any five questions.